Terms & Conditions

User Agreement

  • SilverMalaysia.com is operated by Gold Silver Asia (M) Sdn Bhd (1070499-K) and before placing any request to purchase and/or sellback to SilverMalaysia.com, you must read and agree to this user agreement. By using SilverMalaysia.com, you warrant that you have read and understand all the policies of SilverMalaysia.com in this user agreement.
  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd reserves the rights to alter the policies anytime without any notification.

Orders & Price Confirmation

  • The availability of every product will be shown clearly under each product’s page. Products might be “In Stock”, which indicates that we have the silver bullion or related accessories and books in our vaults. Products which are in “Pre-Order” status are subjected to 1-2 weeks delivery from mints and suppliers.
  • Orders will only be confirmed if full payment is made within 6 hours, which means price will only be locked in for a maximum of 6 hours. SilverMalaysia.com reserves the rights to cancel your order if we do not receive full payment within 6 hours because of the price fluctuation of silver price.
  • SilverMalaysia.com will straight away order the relative goods if the products are in “Pre-Order” status, so that the price will be locked in over the Mints in U.S. Any price fluctuation occurs after full payment is made will not affect the price of your confirmed orders.
  • All sales are final. If customers make mistakes in the orders, please contact us so that possible changes can be arranged. Changes cannot be made for all confirmed orders (full payment has been made).
  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd are not responsible for typographical errors and reserve the right to void a sale at our discretion.
  • Any request of price negotiating will not be entertained by SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd. The shopping cart will automatically give a lower price for any valid coupon code.

Payment

  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd do accept walk-ins, by cash & bank transfer.
  • Bank transfer payment shall be credited to Gold Silver Asia (M) Sdn Bhd’s Maybank account:
    Account Name: Gold Silver Asia (M) Sdn Bhd Account Number: 5648 9211 5361 Beneficiary Email: payment@silvermalaysia.com
  • Customers are required to keep the payment proof (bank-in slip, screenshot of online transfer, digital receipt or equivalent) and submit the payment proof by uploading to the respective orders.
  • Payment via cheques is not encouraged due to the possible price changes during the clearance period. SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd reserves the rights to hold on any order if the price changes after the cheques cleared are massive. SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd reserves the rights to request for top-up for such cases.

Delivery

  • Upon check out, customers are able to select the delivery methods: Self-collection or Weight-based shipping. Weight-based shipping cost will be automatically calculated by the shopping cart based on the items in the cart and the shipping destination.
  • Delivery will be arranged by SilverMalaysia.com once full payment is received and the goods bought have arrived our office.
  • Customers who have selected “Self-collection” will receive a call once the orders are ready for collection in Gold Silver Asia (M) Sdn Bhd’s office.
  • By default, all parcels will be shipped by SkyNet if “Weight-based Shipping” delivery method is selected. Customers can request SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd to ship their parcel via DHL with additional shipping charges.
  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd are not responsible to any issue of parcel loss. By selecting “Weight-based Shipping” as delivery method, you agree that all the risk of shipping will be borne by you. However, SilverMalaysia.com and Gold Silver Asia (M) Sdn. Bhd. will do our due diligence by not disclosing the items inside the parcels.
  • Customers are responsible to check their shipping address. SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd are not responsible for any problem that caused by typographical errors of shipping address and other details.

Returns

  • Returns are not accepted unless incorrectly supplied or described.
  • Request of returns for any incorrectly supplied cases shall be made immediately after goods are received by customers. Any request of return will be not entertained after 3 business days.
  • Postage cost of returning goods to SilverMalaysia.com shall be borne by customers.

Buy Back Policies

  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd practise Buy Back and we welcome customers to sell back silver bullion to us.
  • By selling back silver bullion to SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd you agree and acknowledge that we do not guarantee buy back from our customers but buy back is our practice since the day of operation.
  • The price of buy back will be based on international spot price, provided that the silver bullion bars and/or coins sell back are in mint condition (new condition). Bullions which are not in mint condition will be bought back by SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd at a discounted price (below spot price).
  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd will only buy back silver billion that we sell. Other brands and/or hallmarks will not be bought back.
  • The silver bullion must be sold back in an increment or multiple that we sell on our website.
  • All coins sell back must be the same year within each tube.
  • Buy back price decisions made by SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd are final. Negotiation of price will not be entertained.
  • Customers can choose to bring the silver bullion to Gold Silver Asia (M) Sdn Bhd's office for inspection during sell back hours (Strictly by appointment only)Monday – Friday (except for public holidays) 11am to 4pm or ship to the following address:
    A-13A-05, Atria SOFO Suites, Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia.
  • Any issue of loss parcel will not be responsible by SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd
  • Proceeds from your bullion sale to us will be mailed by cheque within estimated 3 business days (Highly subjected to the amount of silver bullion sell back) of your shipment's arrival and verification.

Storage

  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd can arrange private safe deposit storage to customers who demand it with no additional service charge.
  • Customers of SilverMalaysia.com are welcome to consult us for any question about private storage.
  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd have no business relationship with all the recommended private storage or holding any stakes. However, SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd do our due diligence while recommending any private storage to our customer.
  • Customers are liable to all the expenses incurred by the private storage companies.
  • SilverMalaysia.com and Gold Silver Asia (M) Sdn Bhd will not be responsible for any issue regarding the use of private storage, as that is the deal between the private storage companies and customers.

Goods and Services Tax (GST) for Gold & Silver in Malaysia The Malaysian Government announced that Goods and Services Tax (GST) would be implemented with effective from 1st April 2015. Malaysian tax authorities define non taxable bullion as "Investment Precious Metals" or "IPM" whereas taxable bullion is referred to as "non-IPM".This page focuses purely on the Goods and Services Tax (GST) which applies upon import or purchase of bullion. The Federal Government published an article titled “Goods and Services Tax (Exempt Supply) Order 2014”. You can refer to the article at this link: Malaysian Customs   Investment Graded Precious Metals must fulfill any of the following criteria:

  1. IPM that has been accredited by the London Bullion Market Association that appears in the Good Delivery Lists for gold and silver.
  2. IPM that has been accredited by the London Platinum and Palladium Market that appears in the Good Delivery Lists for platinum and palladium.
  3. IPM whose brand mark is universally recognized as the de facto standard for the quality of gold and silver.
  4. IPM is traded at a price based on the price of gold, silver or platinum, fixed by the international bullion market

  The following are exempted from GST.  1. Investment-Graded Gold which is –

  • In the shape of bar, ingot or wafer;
  • Purity of at least 99.5%; and
  • With elements of investment;

2. Investment-Graded Silver which is –

  • In the shape of bar, ingot or wafer;
  • Purity of at least 99.5%; and
  • With elements of investment;

3. Investment-Graded Platinum which is –

  • In the shape of bar, ingot or wafer;
  • Purity of at least 99.5%; and
  • With elements of investment;

4. The following Gold Coins or Legal Tender Coins with Purity of at least 99.5%:

  • American Buffalo;
  • Australian Kangaroo Nugget;
  • Australian Lunar Series;
  • Austrian Philharmonic;
  • Canadian Maple Leaf;
  • Chinese Panda;
  • Malaysian Kijang Emas;
  • Mexican Libertad;
  • Singaporean Lion;
  • United Kingdom Britannia.

5. The following Silver Coins or Legal Tender Coins with Purity of at least 99.5%:

  • American Eagle;
  • Australian Kookaburra;
  • Australian Koala;
  • Australian Lunar Series;
  • Austrian Philharmonic;
  • Canadian Maple Leaf;
  • Chinese Panda;
  • Mexican Libertad;
  • United Kingdom Britannia.

6. The following Platinum Coins or Legal Tender Coins with Purity of at least 99%:

  • American Eagle;
  • Australian Koala;
  • Australian Platypus;
  • Canadian Maple Leaf.

*Note that you will have to pay 6% GST if you are buying a proof coin, numismatic coin or collectors coin.